Intermediate Care Welcome Guide
Saint Mary's Hospital
On behalf of Saint Mary’s Hospital, we would like to welcome you to the Intermediate Care Unit (Sacred Heart 3)! We understand that being in the hospital can be challenging, but we will do everything we can to make your stay as pleasant as possible. Our greatest priority is YOU and being able to provide you with exceptional care.
Here is some information that may be helpful to you during your stay:
Location
Intermediate Care Unit (Sacred Heart 3 – a Step Down Unit) can be found by taking the main elevators to the third floor. Once on the third floor, take a left off the elevators and an immediate left again and proceed to the unit. Family members can stop at the nurse’s station for help finding your room.
Contact Information
- Intermediate Care Nurses Station: 203-709-6153
- Nicole Moreno - Nursing Manager: 203-709-3681
- Charge Nurse available on every shift
Care Team Members
You will see multiple different team members during your stay. Here are a few ways to help you identify them.
RN
LPN
PCA/ER Tech
- Registered Nurses (RN) – Royal Blue Scrubs
- Licensed Practical Nurse (LPN) - Light Blue Scrubs
- Patient Care Assistants (PCA) - Maroon Scrubs
- Respiratory Therapists - Grey Scrubs
- Transport - Green Scrubs
- Case Management: Discharge planner & Social worker- to help facilitate a safe discharge plan for you.
- Pulmonary and Surgical Intensivists as well as residents and interns.
What to expect
- Laboratory staff may come in early around 5:00 a.m. – 6:00 a.m. to draw your blood. This is to help your medical team decipher your discharge plan earlier.
- PCA’s will be in to take your temperature typically every eight hours around 7:00 a.m., 3:00 p.m. and 11:00 p.m. This can vary depending on your orders, meaning it can be up to every four hours at times. They will also check your blood sugar depending on your orders.
- Your medical team should be in to round on you in the morning. Times may vary. If you have specific questions or have not seen your team, please let your nurse know.
- The nurses use an application to communicate with the physicians.
How to Request Help/ Call Bell
- To reach someone for help, press the RED button at the top of your call bell. A unit secretary will answer you and be able to notify the correct team member to assist with your needs.
- To use your television, press the GREEN button to turn it on and off. There are volume and channel buttons as well.
- To use your overhead lights, press the two YELLOW buttons at the bottom of your remote.
If you have concerns or feel that your needs are not being met, please reach out to a member of the unit leadership team. Additionally, you can ask to speak to the charge nurse at any time.
Telephone and Internet
- Phone numbers for individual patient rooms are listed on the whiteboards in the room.
- To dial out from the room phone, dial 9, then the area code. These phones are for local calls only. To make a long-distance call, please ask a member of your care team to assist you.
- Free Wi-Fi is available for patients and guests. Select the “iguest” network. Read the Terms and Conditions and select “Continue to the Internet” icon.
Language Services
Trinity Health Of New England provides free Language Services to all patients and companions to ensure effective communication; this includes Telephonic Interpreting, Video Remote Interpreting, and in-person interpreting services. Your care team will work to arrange any needed services
Personal Property
Safety is our priority. We highly encourage sending any valuables (money, jewelry, etc.) home or placed in the safe. Home medications may not be kept in patient rooms and must either be sent home or placed in the safe. Please note, Saint Mary’s Hospital is not responsible for the loss, theft, or damage of any personal belongings.
Safety
We have a zero-tolerance policy against any threatening or aggressive behavior from or toward patients, staff, or visitors in this facility. Assaults and/or threats against patients or staff could result in arrest and/or criminal prosecution per CT Statute: Public Act #11-175, an act concerning workplace violence prevention and response in health care settings.
Patient Experience
If you would like to recognize a member of your care team, please ask to speak to the leadership team or charge nurse. You may also fill out a DAISY Award nomination to recognize a specific nurse who modeled compassion, skill, and dedication to patient care.
If you have concerns or feel that your needs are not being met, please reach out to a member of the unit leadership team. Additionally, you can ask to speak to the charge nurse at any time. If you have concerns while you are in the hospital, please share them with your care team; they will gladly help resolve them and/or include the appropriate leader to help.
If you have concerns that were not addressed by the leadership team during your stay, you may contact Patient Relations by phone at 203-709-6236 or via email at SMHPatientExp@trinityhealthofne.org. Your experience is important to us.
You may receive a survey by mail, e-mail, or text. We want to hear from you, please share your experience with us.