Hospital Information
Women & Infants Center at Saint Mary's Hospital
Parking
Free parking is available in our visitor parking lot and parking garage. Free Valet parking is available on Franklin Street.
Camera and Video Use
We encourage family photos after delivery. Use of still cameras is encouraged in the Labor and Delivery and in the C-section room after the baby is delivered. Video cameras may not be used during delivery and or in the C-section room.
Use of Personal Equipment in Your Room
AC powered personal grooming items, such as hair dryers and shavers, may only be used at the ground-fault protected outlet in the patient bathroom.
Smoke-free Environment
Smoking by patients, employees or visitors is not permitted anywhere in the hospital. Smoking is prohibited in all parts of the hospital and on the grounds except in designated outside areas where appropriate signs are posted.
How to Request Help/Call Bell
- To reach someone for help, press the RED button at the top of your call bell. A unit secretary will answer you and be able to notify the correct team member to assist with your needs.
- To use your television, press the GREEN button to turn it on and off. There are volume and channel buttons as well.
- To use your overhead lights, press the YELLOW button at the bottom of your remote.
If you have concerns or feel that your needs are not being met, please reach out to a member of the unit leadership team. Additionally, you can ask to speak to the charge nurse at any time.
Telephone and Internet
- Phone numbers for individual patient rooms are listed on the whiteboards in the room.
- To dial out from the room phone, dial 9, then the area code. These phones are for local calls only. To make a long-distance call, please ask a member of your care team to assist you.
- Free Wi-Fi is available for patients and guests. Select the “iguest” network. Read the Terms and Conditions and select “Continue to the Internet” icon.
Language Services
Trinity Health Of New England provides free Language Services to all patients and companions to ensure effective communication; this includes Telephonic Interpreting, Video Remote Interpreting, and in-person interpreting services. Your care team will work to arrange any needed services
Personal Property
Safety is our priority. We highly encourage sending any valuables (money, jewelry, etc.) home or placed in the safe. Home medications may not be kept in patient rooms and must either be sent home or placed in the safe. Please note, Saint Mary’s Hospital is not responsible for the loss, theft, or damage of any personal belongings.
Safety
We have a zero-tolerance policy against any threatening or aggressive behavior from or toward patients, staff, or visitors in this facility. Assaults and/or threats against patients or staff could result in arrest and/or criminal prosecution per CT Statute: Public Act #11-175, an act concerning workplace violence prevention and response in health care settings.
Patient Experience
- If you would like to recognize a member of your care team, please ask to speak to the leadership team or charge nurse. You may also fill out a Daisy Award nomination to recognize a specific nurse who modeled compassion, skill, and dedication to patient care.
- If you have concerns or feel that your needs are not being met, please reach out to a member of the unit leadership team. Additionally, you can ask to speak to the charge nurse at any time. If you have concerns while you are in the hospital, please share them with your care team; they will gladly help resolve them and/or include the appropriate leader to help.
- If you have concerns that were not addressed by the leadership team during your stay, you may contact Patient Relations by phone at 203-709-6236 or via email at SMHPatientExp@trinityhealthofne.org. Your experience is important to us.
- You may receive a survey by mail, e-mail, or text. We want to hear from you, please share your experience with us.