Mount Sinai Welcome Packet
On behalf of Mount Sinai Rehabilitation Hospital, we would like to extend a warm welcome. We understand that you may be feeling overwhelmed, but please rest assured that we will do all that we can to make this time as pleasant as possible. We want you to know that you are not alone and that one of our greatest priorities is to provide you with exceptional care.
Contact Information
Front Desk Extension: 860-714-4321
Nurse Manager Extension: 860-714-2702
Care Team Members
RN
LPN
CNA
- RNs wear blue scrubs
- LPNS wear light blue scrubs
- CNAs wear maroon scrubs
- We have a Nurse Case Manager and Social Worker available to assist with any discharges needs you may have. Please ask your nurse to see a member of the Case Management team if you have a question or concern about your discharge plan.
How to Request Help
- To reach the nursing assistant (CNA)- push the RED button at the top of your call bell
- You can also use the “toilet” button or “water” button to specify those needs, these will be directed to your nursing assistant
- To reach the nurse – push the “pill” or “pain button” on your call bell
If you have concerns or feel that your needs are not being met, please reach out to a member of the unit leadership team. Additionally, you can ask to speak to the charge nurse at any time.
Telephone and Internet
- Phone numbers for individual patient rooms are listed on the white boards within the room.
- To dial out from the room phone, dial 9, then the area code. These phones are for local calls only. To make a long-distance call, please ask a member of your care team to assist you.
- Free Wifi is available for patients and guests. Select the “iguest” network. Read the Terms and Conditions, and select “Continue to the Internet” icon.
Language Services
Trinity Health Of New England provides free Language Services to all patients and companions to ensure effective communication; this includes Telephonic Interpreting, Video Remote Interpreting, and in-person interpreting services. Your care team will work to arrange any needed services.
Personal Property
Safety is our priority. We highly encourage having any valuables (money, jewelry, etc.) sent home or sent to the safe. Home medications may not be kept in patient rooms and must either be sent home or sent to the safe.
We have a zero tolerance policy against any threatening or aggressive behavior from or toward patients, staff or visitors in this facility.
Assaults and/or threats against patients or staff could result in arrest and/or criminal prosecution per CT Statute: Public Act #11-175. An act concerning workplace violence prevention and response in health care settings.
Please note: Saint Francis Hospital is not responsible for the loss, theft, or damage of any personal belongings.
Your experience is important to us. You may get a survey by mail, e-mail or text. We want to hear from you, please share your experience with us.
If you have concerns while you are in the hospital, please share your concerns with your care team; they will gladly help resolve and/or include the appropriate leader to help.
If you have concerns after you leave the hospital, you may contact Patient Relations by phone at 860-714-9998 or via email patientrelations@trinityhealthofne.org.