Saint Francis Hospital named to NRC Top 100

HARTFORD, Conn. – Saint Francis Hospital, a member of Trinity Health Of New England, has been named to the third-annual NRC Health Top 100 Consumer Loyalty list, the first and only loyalty-based hospital rankings that recognize the top U.S. healthcare organizations for earning exceptional loyalty ratings from their patient populations. Of the top 100 hospitals named, Saint Francis is also named as one of the top ten Best in Class hospitals nationwide.

“Saint Francis is proud to be known as a healing presence for our local community,” said Thomas Burke, BPharm, MBA, interim president, Saint Francis Hospital. “We understand patients have a choice when it comes to where they receive their health care, but this recognition is a great reminder that patients continue to choose our safe, top-quality care time and time again.”

Saint Francis was selected based on results from NRC Health’s Market Insights survey, the largest database of healthcare consumer responses in the country. From April 2019 to March 2020, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community healthcare brands. The winning organizations on the 2020 Consumer Loyalty list, such as Saint Francis, achieved remarkably high scores for seven different critical aspects of consumer loyalty, including Access, Engagement, Experience, and Net Promoter Score.

“Saint Francis Hospital, and the other hospitals recognized in this year’s Consumer Loyalty Awards, are at the forefront of delivering patient-centric care, which is more important than ever in this new normal in healthcare,” said Helen Hrdy, Chief Growth Officer at NRC Health. “We are proud to recognize these industry-leading organizations and the commitments they hold to their patients and improving the complete care journey now and moving forward.”

For nearly four decades, NRC Health has helped healthcare organizations illuminate and improve the moments that matter most to patients, residents, physicians, nurses, and staff.

Winning organizations were publicly announced on Monday, August 24 during the virtual 26th Annual NRC Health Symposium. A complete list of winners can be found at https://nrchealth.com/NRCHealthTop100Loyalty.

About Saint Francis Hospital

Saint Francis Hospital has been an anchor institution in north central Connecticut since 1897. In 2015, Saint Francis became part of Trinity Health Of New England, a member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation. Saint Francis Hospital and Medical Center is licensed for 617 beds, is a major teaching hospital and the largest Catholic hospital in New England. Other Saint Francis entities include the Comprehensive Women’s Health Center, the Connecticut Joint Replacement Institute, the Curtis D. Robinson Center for Health Equity, the Hoffman Heart and Vascular Institute of Connecticut, the Smilow Cancer Hospital Yale-New Haven at Saint Francis, and Trinity Health Of New England Medical Group. Follow us on Facebook, Instagram and Twitter @SaintFrancisCT