Saint Francis Hospital Earns Top Ratings in Patient Loyalty

HARTFORD, Conn. -- Saint Francis Hospital is pleased to announce it has been named to the NRC Health Top 100 Consumer Loyalty list, the loyalty-based hospital ranking recognizing the top U.S. health care facilities driving loyalty among their patient populations. Saint Francis is the only hospital in Connecticut to be recognized on the list.

Saint Francis was selected based on results from the NRC Health Market Insights survey, the largest database of healthcare consumer responses in the country. From April 2021 to March 2022, NRC Health surveyed more than 310,000 households in the contiguous U.S. to measure consumer engagement with community healthcare brands. The winning organizations on the 2022 Consumer Loyalty list achieved remarkably high scores on NRC Health’s Loyalty Index, a composite of seven different critical aspects of consumer loyalty, including Access, Engagement, Experience, and Net Promoter Score.

“We are honored to be named to NRC Health’s Top 100 Consumer Loyalty list,” said Thomas Burke, BPharm, MBA, President of Saint Francis. “Earning a recognition that comes directly from our patients and their experiences is a tangible example of how we continue to provide the best, patient-centered care to all who enter our doors. We are so proud to continue to provide state-of-the-art, Mission-based healthcare to our community.”

“During a time when we need it most, these exceptional hospitals and health systems have show us what it truly means to drive loyalty among their patient populations and put the care experience first,” said Helen Hrdy, Chief Growth Officer at NRC Health. “This award is a reflection of the incredible work being down by Saint Francis Hospital to inspire customer loyalty and bring Human Understanding into their practice. Congratulations to the 2022 Consumer Loyalty Award Winners!”

To be included on the list, organizations had to achieve at least 150 Top of Mind mentions on the Market Insights survey. For the full list of 2022 Consumer Loyalty Award winners, visit the NRC Health website here. NRC Health’s Market Insights survey is weighted to account for age, income, population, presence of children in the household, marital status, and ethnicity to ensure an accurate demographic distribution.