Contact Us
Member Services
Call: 1-800-240-3851 (TTY: 711)
Fax: 1-833-256-2871
8 a.m. to 8 p.m., seven days per week.1
Provider Services
Call: 1-800-991-9907 (TTY: 711)
Fax: 1-833-900-0607
8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.
Media Inquiries
Please direct all media inquiries to:
Madeleine Hausmann
Communications Manager
madeleine.hausmann@mchs.com
Mailing Address
All mail communications for Trinity Health Plan Of New England should be sent to our corporate headquarters in Columbus, Ohio.
Trinity Health Plan Of New England
3100 Easton Square Place, Suite 300,
Columbus, OH 43219
1 On certain holidays, your call will be handled by our automated phone system.
Last updated: 01/2025