Text:

Contact Us


Member Services

Call: 1-800-240-3851 (TTY: 711)

Fax: 1-833-256-2871

8 a.m. to 8 p.m., seven days per week.1

Provider Services

Call: 1-800-991-9907 (TTY: 711)

Fax: 1-833-900-0607

8 a.m. to 5 p.m. (Eastern time), Monday through Friday. Please note that our call center is closed from 12 to 1 p.m. for lunch.

Media Inquiries

Please direct all media inquiries to: 

Madeleine Hausmann 
Communications Manager  
madeleine.hausmann@mchs.com

Mailing Address

All mail communications for Trinity Health Plan Of New England should be sent to our corporate headquarters in Columbus, Ohio.

Trinity Health Plan Of New England 
3100 Easton Square Place, Suite 300, 
Columbus, OH 43219

 

1 On certain holidays, your call will be handled by our automated phone system.

Last updated: 01/2025