Students from Charter Oak State College Shadow Saint Francis and Saint Mary’s Colleagues
December 18, 2024Categories: Organizational Updates
Earlier this year, Trinity Health Of New England partnered with Charter Oak State College and Capital Workforce Partners on the Good Jobs Challenge Grant Employment Training Program, designed to provide entry-level career pathways to under and unemployed members of the community. Students in the 12-week program, who are training as Patient Registrars, have been shadowing colleagues at Saint Francis Hospital and Saint Mary’s Hospital in order to gain real-life experience.
Charter Oak student Tywanna Hamilton recently spent time in the Saint Francis Emergency Department with Linda Ramos, Admitting Registrar. Tywanna, who has been a Certified Nursing Assistant for over 15 years, was interested in moving from the clinical side of patient care to an administrative role.
“I enjoy interacting with people and providing customer service,” said Tywanna. “Charter Oak reached out to me to let me know about the program, and I was very interested, as this is what I am looking for in my career.”
Linda, who has been with Saint Francis for a year, enjoys training and watching people grow in their careers. “I love working in the Emergency Department and interacting with patients,” she said. “I learn something new every day.”
“That’s exactly what I’m looking for,” echoed Tywanna.
Charter Oak student Amber Hyatt spent several hours with Patient Access departments at both Saint Francis and Saint Mary’s in recent weeks, saying she appreciates the wide variety of roles in the department. Amber noted the practicum class that provided the hands-on opportunities, patient access, and revenue cycle management principals, has been beneficial in understanding the nuances of each role.
“I’m seeing it and experiencing it in real time, rather than reading about it,” said Amber.
The courses contained in the Good Jobs Grant Program are designed to feed into existing degree programs at Charter Oak, including Bachelor of Science degrees in Health Information Management (HIM) or Health Care Administration. Participants in the program will have the support of a career and academic navigator who will provide career counseling and job-readiness skills through regular webinars that are both live and recorded for future use.
Once students have completed the course, they will be eligible for open Patient Access positions at Trinity Health Of New England hospitals, including Saint Francis, Saint Mary’s, Mercy Medical Center, and Mount Sinai Rehabilitation Hospital, as well as Trinity Health Of New England Medical Group locations throughout the region.
(left to right): Anataiza Mercedes, Financial Counseling, Saint Mary’s Hospital, Amber Hyatt, Charter Oak student, Rosamari Bao-Krawczynski, Supervisor, Patient Access, Saint Mary’s Hospital.
(left to right): Charter Oak student Tywanna Hamilton and Linda Ramos, Admitting Registrar, Saint Francis Emergency Department.