Welcome Center Teams Greet TogetherCare Super Users
October 31, 2024Categories: Organizational Updates
Trinity Health Of New England’s Marketing and Communications Department lead the charge on planning, setting up, and opening TogetherCare Welcome Centers across the region. With Welcome Center locations at each hospital campus – Johnson Memorial Hospital, Mercy Medical Center, Mount Sinai Rehabilitation Hospital, Saint Francis Hospital, and Saint Mary’s Hospital—dozens of colleagues volunteered to ensure each were fully staffed to greet incoming Super Users and provide support by answering questions as needed.
Mercy Medical Center's Aubri Bailly welcomes TogetherCare Super User Michelle Bennett for her first shift assisting colleagues in the Emergency Department.
Colleagues from several disciplines, including administration, security, health informatics, and more raised their hand to help staff Welcome Centers and make Super Users from across the country feel at home here in New England!
Welcome Center preparation included planning and ordering giveaway items, organizing an assembly line to stuff thousands of bags with each item, and distributing items to each location. Teams worked together to set up each center to ensure it was ready for an early morning opening on go-live day, Saturday, November 2, 2024. Throughout the weekend, volunteer colleagues greeted Super Users, providing them helpful information to get their day off to a great start. Some Welcome Centers are also equipped with a “Pop-a-Shot” basketball game, where Super Users and colleagues are able to take a break from the go-live action and have a little fun!
