Frequently Asked Questions
Q: What is Happening?
A: Trinity Health Of New England and Cigna have reached a new agreement. Under this new contract, patients with Cigna health insurance have access to in-network care with trusted Trinity Health Of New England providers effective March 1. Patients may schedule appointments with Trinity Health Of New England as they normally would.
Before scheduling an appointment, please contact Cigna via the number on the back of your insurance card to ensure your care will be covered at in-network rates.
Q: Why facilities does this impact?
A: Effective March 1, all Trinity Health Of New England locations in Connecticut will have access to in-network care, including:
- Mercy Medical Center - Springfield, MA
- Trinity Health Of New England Medical Group locations in Springfield, Chicopee, and Agawam
- Life Laboratory locations in Ludlow, West Springfield, Springfield
- Sister Caritas Cancer Center
- Brightside for Families and Children
- Mandell MS Center, Sprinfield, MA
Q: I cancelled my appointments because Trinity Health Of New England was out of my Cigna network. What do I do now?
A: Our new agreement with Cigna ensures you have in-network access to your Trinity Health Of New England providers effective March 1. Please contact us directly to ask about rescheduling your appointment. We thank you for your patience as we worked diligently to reach a new agreement with Cigna that ensures we can continue to deliver the quality care you deserve.
For questions related to your specific health plan coverage or benefits, please contact Cigna using the number on the back of your health insurance card.